RETURN POLICY
UPDATED ON 15Th MARCH 2024
To obtain a refund on a boxed product that was delivered to you, you must follow the following guidelines. If you wish to return a downloaded product you purchased, please refer to Refund Policy for Downloaded Software.
All returns must be pre-authorized by Abinfocom. Refunds will not be made towards unauthorized items.
Product not purchased directly from Abinfocom must be returned to the retailer and is subject to the retailer’s return policy.
Returned products must be complete of all components (CD, manuals, software carton etc.) that comprised the original shipment. No credit will be issued for incomplete Abinfocom products.
All returned must be received in 7 days after the purchase, otherwise the request will be rejected.
All returns must have a Return merchandise Authorization number (RMA) that displayed on the outside of the return package. To receive an RMA, please contact support@abinfocom.com.
Abinfocom will not refund the shipping, handling charges and payment gateway charges that amounts to 2% of the payment amount on every return.
Refunds will be made in the same manner as the product was originally purchased. If you purchased by check, Abinfocom will send you a check. If you purchase by credit card, your account will be credited less payment gateway charges, which is approx. 2% of the amount. If the payment was directly wired, then no charges will be deducted.
The boxed item like packed software, if seal is opened or tampered then we will reject the return of the item.
Downloaded Software
To obtain a refund on a product that was delivered to you by online download, you must adhere to the following guidelines.
All returns for downloaded software must be pre-authorized by Abinfocom as described below. Your right to obtain a refund for downloaded software lasts only for a limited time. Your request for a Return Merchandise Authorization Number (described below) must be made to abinfocom within 7 days of the date abinfocom made the software available to you for download (the "Purchase Date"), and abinfocom must receive, at its offices, your fully completed and signed Affidavit of Software Destruction within 10 days of the Purchase Date. No refund will be made until the Affidavit has been received by Abinfocom, or if the time requirements described above are not met. Abinfocom is not responsible for lost or misdirected mail, delays for downloading, or other communication system delays.
Products not purchased directly from Abinfocom must be returned to the place of purchase (Web store, etc.) and are subject to the return policies of the place of purchase.
If the manual and CD for the software were purchased in the form of a Download Kit at the time of the download software purchase, its return will be required (and a refund given) as a part of this return process.
To receive a refund for downloaded software purchases from Abinfocom, you must obtain from Abinfocom an Affidavit of Software Destruction (described below), and complete and return the Affidavit to Abinfocom along with the manual and CD if the Download Kit was purchased. No credit will be issued for incomplete or non-abinfocom component returns. You must also destroy all copies of the software you may have made or stored in any place, as well as uninstall the software from any computers owned or controlled by you where you have installed the software. Once you have returned the Affidavit of Software Destruction to Abinfocom (and the Download Kit, if applicable), all licenses you may have to use the software will be immediately terminated, and any further use of the software will be an infringement of copyrights as well as other intellectual property rights.
All Affidavits of Software Destruction must have a Return Merchandise Authorization Number (RMA #) issued by Abinfocom clearly displayed on the form. To receive a RMA #, e-mail us at support@abinfocom.com. You must provide sufficient information for Abinfocom to be able to identify your transaction, such as the Abinfocom order number and/or invoice number and/or date of transaction given to you when the download was ordered. If Abinfocom is able to identify your order, and the request is made within the timeframe discussed above, you will be given a RMA # as well as a copy of the Affidavit of Software Destruction ready for completion and return to Abinfocom.
When making your request for an RMA, please provide Abinfocom with your e-mail address if you can receive and print a document in Adobe Acrobat® (or ".pdf") format. If you are not able to receive the form by e-mail in a .pdf format, you must also provide us with a fax number or mailing address to receive the form. Remember, no matter how you choose to receive and/or return the form, you are still responsible for meeting the limited time rule discussed above. You must fill out any missing information on the Affidavit of Software Destruction, sign and date the Affidavit, and return it to Abinfocom as instructed on the form.
When Abinfocom receives your properly completed and signed Affidavit of Software Destruction (and Download Kit, if applicable) within the timeframe discussed above, Abinfocom Software will provide a refund to you of the amount you paid for the software plus refund any appropriate taxes charged with that order. Abinfocom will not refund any shipping or handling charges that may have been charged to you. Refunds will be made in the same manner as you purchased the product. If you purchased by check, Abinfocom will send you a check, so please be sure we have your mailing address. If you purchased by credit card, your credit card account will be credited. If you purchased by company purchase order, your account will be credited.