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UPDATED ON 15Th MARCH 2020


Recent developments of Covid19 Outbrake Since March 3rd 2020 as it continues to increase risks in office regular working environment and as per Government of INDIA guidelines to maintain Social distancing,  the projects or service, backups delay and disruptions are caused, this may lead to eventual delay in delivery and support, and among other things.  NO CLAIMS WILL BE Excepted  in this period since the given date till 31st December 2020 as it is a  world wide description cause as it is likely to continue and impact on our lives. Due to this it has caused in a a decline in availability of manpower, and resources and interruptions in key supplies. As with the reduced capacity of networks and other connected factors and also as due to lockdown & frequent disruptions which are completely in category of natural disaster worldwide or factors like these which comes into this natural disaster or pandemic category.


Cancellation Policy/ Refund Policy:

We at Abinfocom, adhere to refund/cancellation Policies for all the web services providing to our customers. To know the complete details about our policy, We request you to refer the respective service level agreement.

If a customer is willing to request for a cancellation then he/she has to send a mail to support@Abinfocom.com, or they can raise a support ticket by clicking following link  Raise A Support Ticket. Then our management team will analyse the issues deeply and advice you further for the process.

Further if the problem/issue is from our side, then client will get an activation code within one week of time from the date of his request raised. Money refund process will be taken care by Abinfocom team. If we do not receive any support ticket and client should have this ticket number which is sent by our system to the client email account, then their request won’t be considered as valid.

Money Refund Policy at Abinfocom:

Abinfocom adopts to various refund policies related to our different services. For More details please refer our individual service agreement.

If a client requests for a cancellation of project, then Abinfocom will not guarantee for the acceptance of refund. We will analyse the various factors involved in this project, such as verification of signed contract, Email Acceptance, signed electronically or physically signed between the two parties then only we decide to go for refund or not.

Abinfocom is not responsible for reimbursement for any transaction charges made on account of the project. Also amount send to third parties for the services rendered, or any miscellaneous charges that are not recoverable by Abinfocom being third party refund policies.


Reasons for Cancellation

Refund Policy
Explanation of Refund Policy
Work Order Cancellation After the client Complete the payment transaction
Money refund of 90% will be guaranteed.
We will deduct 10% of the total amount paid because of incur costs for payment gateway and accounts while returning the money to client account. 
Within 24 Hours after Placing the Order
Money refund of 90% will be guaranteed
We will deduct 10% of the total amount paid because of incur costs for payment gateway and accounts while returning the money to client account.
Within 2-3 Days after advance payment is done
Money refund of 50% will be guaranteed
Designer, Developer and Project Manager will be allocated on the day when we get the financial confirmation. We will deduct 50% of the amount.
After 3 Days from the date of confirmation
No Refund
No Refund
Possible Other Reasons to claim for refund
No Refund
 No Refund 
If the client pay extra amount by mistake
100% of the Extra money will be refunded.
We will Refund 100% payment after deduct Payment gateway charges.
If the client Does not like his approved Design.
No Refund
For Every project we strive our best to understand the concept before starting the work. Also we allow multiple iterations of the design until the client gets satisfied and we always get his approval. Later In case the client do not like his approved design then no refund will be done.
Work Delay
Upto 50% of the Total Payment Made
We will check the emails, project documents and rectify the issues. In case the issues are from our side, 25% to 50% of the payment received will be refunded depending on intensity of the mistake. If problem arises due to third party services, we do not hold any responsibility and thus no refund will be processed.
Technical Glitches
No Refund
If any problem arises due to third party services like hosting,  domain or others, we do not hold any responsibility and therefore no money will be refunded.
SEO
No Refund
If problem arises due to third party services, we do not hold any responsibility and thus no refund will be processed.